Customer Service Tips for Your Business | AnswerNow!

Having dealt with a variety of clients, vendors and business owners, AnswerNow understands firsthand how important quality customer service is. You may have heard the common statistic that it costs five times as much to bring in a new customer, as to keep an existing one. If customers leave, it is many times due to small oversights and lack of attention to your customer service. When customers call your business, you are given a fantastic opportunity to strengthen and develop the relationship. It makes good sense to take the extra time and effort to make these calls as significant and service focused as possible. Attention to customer service will greatly assist you in satisfying your customers and keeping them loyal!

Here are some of the best customer service tips our Team has compiled for your business to reference:

• Realize that, try as you might, you may not be able to please everyone. Some customers will never be satisfied no matter how many times you say I?m sorry or how many ways you offer to fix the problem. Don?t let these people affect the way you do business with the rest of your customers. Do your best to solve the problem, but let go of what you can?t change, and greet the rest of your customers with a friendly smile.
• The correct answer is never ?I don?t know? unless you add to it, ?but I can find out for you.?
• Do you know who your customers are? All of us like to feel important! Calling someone by name is a simple way to do it, and lets them know you value them as a customer.
• Remember there is no way that the quality of customer service can exceed the quality of the people who provide it.
• Accept returns without question, or at least with the smallest amount of questions as possible. In the long run, accepting a return is much less expensive than finding a new customer.
• Follow up with previous customers. Make sure your products and services work well for them. If they don?t, show concern and fix things cheerfully.
• Address complaints like a first responder. Learn the art of small business triage. Negative comments and complaints need your immediate attention, so treat them like the emergencies they are.
• Integrate ?Service With a Smile? into your business. Customers appreciate interacting with someone who comes across as friendly and happy to be assisting them.
• Avoid having one tone when speaking with a customer. Make sure to sound interested and enthusiastic about potential business or finding a solution for your customer.
• Respond to clients as soon as possible. Speed is everything, especially when a client is requesting something that is time-sensitive. Even if you can?t work on the task right away, at least let them know you got their request and give them a timeline when it will be completed.
• Go the extra mile to show you appreciate your customers. Include a thank you note in a customer?s package, send a birthday card, clip the article when you see their name or photo in print, or write a congratulatory note when they get a promotion.

As always, AnswerNow is here to help! If you feel your customer service is suffering due to an overload of tasks, consider handing off some of them to us! Contact us today <link> to see how we can effectively assist you!

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